FAQs
Billing & Shipping
How do I place an order online?
Shopping online is simple and safe. Once you have found the item you wish to purchase, simply click “add to cart” and your items will be placed in your cart.
Once you are ready to pay for your item, click to access your “cart” and follow the directions through the checkout process.
Is it safe to shop online at antonjewellery.com?
Yes. All the details that are provided when purchasing will not be forwarded to any third parties under any circumstances. All data is subject to our privacy policy – which can be found here.
Do you offer gift wrapping services?
All items purchased from ANTON Jewellery arrive in an ANTON box with ANTON ribbon and bow.
What delivery options does ANTON offer?
ANTON Jewellery offer the following delivery options:
- Standard shipping through an Australian Courier Company
- Pick up at Boutique
- Concierge Service
May I cancel my order?
You may cancel your order by immediately contacting our customer service team. Unless it is a special order…
How long does delivery take?
ANTON uses Australian courier companies and their standard shipping service and FedEx for all International orders.
You may wish to follow the progress of the delivery. We will send you a consignment tracking number and a link to follow the progress.
Australian-based courier companies standard operating hours are from 8am to 6pm, Monday to Friday. May you please ensure you will be available to sign for your delivery.
Delivery times: Metro areas: 3 – 5 business days Regional areas: 5 – 7 business days Metro Areas include: Sydney, Melbourne, Brisbane, Canberra, Perth, and Adelaide.
If you are ordering from overseas, please contact customerservice@antonjewellery.com for shipping information and for any additional enquiries.
Do you offer returns or exchanges?
Yes we do offer both returns and exchanges. May you please refer to our returns policy here.
If you have any queries, please contact our customer team on (03) 9886 1876 from Monday to Friday, 9.00am-5.00pm (AEST).
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient.
These include:
- Credit and debit cards (Visa, MasterCard & American Express)
- PayPal
- Afterpay
- Zip Pay
- Apple Pay
- Google Pay
- Shop Pay
Do you offer lay-by in store?
At our ANTON Chadstone boutique, we offer lay-by services, allowing customers to reserve items for a period of up to 90 days through fortnightly payments. Should you choose to cancel your lay-by, a minimum cancellation fee of 50% of the sale price of the item(s) will be applied. For more information, please reach out to our Chadstone boutique on (03) 9569 1000.
Services
Do you offer insurance for my jewellery?
Although we provide you with an insurance appraisal that you can use to obtain coverage, we do not provide jewellery insurance.
May we suggest you speak with your insurance broker for specific jewellery insurance.
How should I clean my jewellery?
An ANTON diamond is as rare as it is beautiful. It sparkles with fire, light, radiance and natural beauty. Our designers at ANTON have created diamond jewellery to be long lasting to treasure for a lifetime and beyond.
We recommend that you use a soft cloth to polish your diamond once a week, to help keep its natural lustre. Every two weeks, brush your jewellery gently using a soft toothbrush and some mild detergent dissolved in warm water. This method will keep your diamond and jewellery clean and shining bright.
Its natural beauty can slowly tarnish from perfumes, cosmetics, soaps, detergents and even the natural oils and salts in your skin. This will dull your diamonds and prevent their natural brilliance from shining through. All diamonds and jewellery benefit from regular cleaning and maintenance.
We also offer a jewellery cleaning service complimentary in our boutiques for all our clients. We recommend visiting every three months for complimentary cleaning and check. With little care, it’s easy to keep it looking as beautiful as the day it was purchased.
Pearl jewellery should only be cleaned with pearl cleaner.
For any coloured gems we recommended you bring into one of our boutiques to have our team clean for you.
Do you offer repair services?
Yes. At ANTON we offer Jewellery repair services as well as service and repair for all luxury timepiece brands. We work on the most complicated and delicate timepieces as well as fine jewellery timepieces.
The ANTON workshop is staffed by highly qualified watchmakers who will only use the latest Swiss-made servicing equipment and genuine spare parts.
ANTON Jewellery offers the following repair services:
- Redesign service
- Heirloom restorations
- Modern and antique jewellery repairs
- Polish and cleaningValuations for insurance replacement
- Pearl and bead re threading
- Scheduled services
- Battery replacements
- Water pressure testing
Do you custom make jewellery?
ANTON Jewellery offers a bespoke jewellery design service. Our expert designers and Master Jewellers can custom create the most detailed or sophisticated designs at your request that will satisfy even the most discerning jewellery connoisseur. What ever your taste we can ensure that your special bespoke piece becomes the perfect expression of your style and also create a treasured heirloom for future generations.
We invite you to begin your personal design journey with our friendly, knowledgeable experts and we welcome the opportunity to discuss the perfect bespoke piece to celebrate that very special occasion.
Information about watches?
Watches under guarantee:
ANTON Jewellery facilitates the return of your timepiece to the watch company for repairs.
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Watches post guarantee:
ANTON Jewellery’s qualified watchmakers service and repair all makes and models in-house. Quotes are provided upon request. For a quotation please bring your timepiece into a boutique for an estimate of costs and service time.
Looking for something else? Send an enquiry through to our concierge and a Diamond Specialist will get back to you.