Returns and Exchanges
The Purple Promise
ANTON Jewellery currently only ship within Australia. If you would like to place an international order, please contact us at firstname.lastname@example.org so we can assist.
ANTON Jewellery use Australian-based couriers for all purchases. This service is complimentary for any purchases made over AU$600. Our online orders are processed Monday through to Friday.
We pride ourselves on creating exceptional experiences for our customers, ensuring you safely receive your online order as quickly as possible.
Please see below the standard estimated delivery times within Australia:
All orders must be signed for upon receipt of delivery.
Please note ANTON Jewellery does not deliver to P.O Boxes and all deliveries require a signature upon delivery.
All of our ANTON Jewellery items are handmade using the most exceptional quality materials. If for some reason you would like to make a return we are here to help.
Please email email@example.com for your return authorization and instructions for the items you wish to return.
Please note that due to health and safety reasons, we cannot accept the return of earrings, unless their as a manufacturing fault.
We will gladly offer an exchange or credit to the value of the piece(s) within 14 days of the dispatch date.
To receive an exchange, goods must be in original condition with no damage, scratches or signs of wear. All packaging and certificates must be returned and accompanied by a valid proof of purchase.
Claims stating goods are faulty or wrongly described must be made within 14 days of sale or such further time as is reasonable with regard to the terms of any manufactures guarantee and warranties implied by legislation.
Made to order or pre order items:
No exchange or refund is available on any custom or special order items.
Minimum cancellation charge for a custom or special order is 50% of the sale price of the items purchased.
Please email firstname.lastname@example.org if you have any questions.
At ANTON we take pride in providing our clients with only the best in quality and craftsmanship. We are committed to the responsible procurement of diamonds from all over the world and guided by our ethical and sustainable practices in place across all areas of our operations.
We value the role we play within our community, and work together with our stakeholders to live our values each and every day, and in every action we take.
Our ANTON team is dedicated to delivering the exceptional customer service we have become known for, and we are guided by only the highest of standards in our approach.
Our talented craftsmen and women are committed and inspired to create unique pieces of work, with each piece carefully handcrafted and using only the highest quality of materials. This is our Purple Promise to you.